Consulting & Planning
A full assessment of your systems, a written IT roadmap, and a priority list showing the best order and timing for each change.
Best for: businesses with capable IT staff who will carry out the work themselves.
IT support & consulting
Technology that works, so your team can too.
Kitsuna keeps small and mid-sized businesses running. We set up, support and maintain your computers, network, email and backups, and we plan ahead so problems get fixed before they cost you a workday.
Services
Everyday IT, handled
One partner for the technology your business depends on.
Help desk & user support
Fast answers when something breaks: login trouble, slow computers, printers, software errors. Remote or on site.
Computers & devices
Setup, updates and upkeep for workstations, laptops, phones and printers. New hires get a ready-to-use machine on day one.
Networks & Wi-Fi
Reliable office networks, firewalls and wireless coverage, designed, installed and documented so anyone can understand them.
Door access control
Tap-to-enter card and fob systems for your doors. Set schedules, add or remove people in seconds, and see who came in and when.
Security cameras
Networked camera systems with reliable recording and secure viewing from your phone or computer, placed where they actually help.
Cabling & office wiring
Clean, labeled network cabling and equipment racks for new offices, remodels and moves, so everything connects and is easy to trace.
Phones & VoIP
Modern business phone systems that run over your internet connection, with desk phones, mobile apps, voicemail to email and call routing.
Email & Microsoft 365
Email, file sharing and collaboration tools set up properly, with accounts, licenses and permissions kept tidy.
Backup & recovery
Automatic backups that are tested, not assumed. If a laptop dies or a file disappears, you get it back.
Cloud & servers
Moving to the cloud, keeping an on-site server healthy, or a sensible mix of both, chosen for your needs and budget.
Purchasing & planning
Straight advice on what to buy, what to keep and when to replace it, with a hardware and software roadmap you can budget for.
Security & compliance
Practical protection built into everything we do, plus documentation and audit support when your industry requires it.
Our approach
Good IT shouldn’t need an ever-growing budget
Many providers lead with new hardware and another monthly subscription. We start with what you already own and look for the simplest tool that does the job.
Use what you have
We get the most out of your existing equipment and licenses before recommending anything new.
No brand pushing
Recommendations are based on fit and cost, not on which vendor is popular this year.
Plain-language plans
You get a clear written plan and a transparent cost estimate before you commit to anything.
Plans
Support that fits your team
Some businesses have IT staff who need direction. Others have nobody and need us to run it all. Pick the level of help that matches yours.
Guided Setup & Training
Everything in Consulting, plus we install and configure the changes, connect them to your current systems, and train your staff.
Best for: busy IT teams who need projects done quickly and correctly, then want to own them.
On-Call Support
A low-cost retainer that keeps our team on call for outages, tricky problems and urgent questions, so your team always has an expert to turn to.
Best for: businesses with someone handling day-to-day IT who need an expert to call when it counts.
Fully Managed IT
We act as your IT department: setup, monitoring, updates, backups, user support and compliance upkeep, all year round.
Best for: small and mid-sized businesses without dedicated IT staff.
| Feature | Consulting & Planning | Guided Setup & Training | On-Call Support | Fully Managed IT |
|---|---|---|---|---|
| Who does the work | Your team | We do it, then hand it off | Your team, with us as backup | We handle it |
| Type of engagement | One-time project | One-time project | Ongoing retainer | Ongoing service |
| Planning | ||||
| Free assessment & cost estimate | ✓ | ✓ | ✓ | ✓ |
| Written IT roadmap & priority plan | ✓ | ✓ | — | ✓ |
| Getting it done | ||||
| We install & configure new systems | — | ✓ | — | ✓ |
| Connect new tools to your existing setup | — | ✓ | — | ✓ |
| Staff training on new tools | — | ✓ | — | ✓ |
| After it’s running | ||||
| Expert to call for outages & tough problems | — | — | ✓ | ✓ |
| Day-to-day help for your staff | — | — | — | ✓ |
| Monitoring, updates & backup checks | — | — | — | ✓ |
| Audit & compliance support | — | — | When you need it | Ongoing |
✓ included · — not included. Plans can be combined. A common pairing is Guided Setup for a new project, followed by On-Call Support once your team takes over.
Free assessment
Start with a no-commitment review
-
We talk
A short call about how your business works, what’s frustrating, and what you want to improve.
-
We review
We look over your computers, network, accounts and backups to see what’s working and what isn’t.
-
You decide
You get a clear plan and a transparent cost estimate. There’s no obligation to go further.